Shipping Policy

Last updated: 06 October 2026

Where we ship

Slabers dispatches orders from Cyprus to supported addresses in Cyprus and the European Union.

The delivery options available for your address are shown at checkout. Some destinations or collection services may not be available for every order.

Carriers and shipping charges

We use Cyprus Post, BOX NOW and ACS, depending on the destination and the service available for your order.

The shipping charge is shown at checkout before payment. Please review the delivery method and total order cost before completing your purchase.

Preparing your order

Paid, in-stock orders are normally packed and handed to the carrier within 1–3 business days after payment is confirmed.

Business days are Monday to Friday, excluding public holidays in Cyprus. Orders placed on weekends or public holidays begin processing on the next business day.

This is our dispatch timeframe. It does not include the time the carrier takes to deliver your parcel.

If an order issue or unexpected disruption affects dispatch, we will contact you with an update and explain the available options. We will not substitute a different product or add a charge without your agreement.

Delivery times and tracking

Arrival times depend on your location, the selected service and the carrier’s delivery schedule. Any delivery estimate provided for your order is an estimate unless we expressly agree to a guaranteed date.

Every shipment includes tracking. We will send the tracking details by email so you can follow your parcel. A tracking number may be generated before collection; tracking updates begin as the carrier scans and processes the shipment.

Holidays, adverse weather and transport disruptions can affect delivery. If you are concerned about a delay, contact contact@slabers.com with your order number.

Unless a different delivery period is agreed, goods will be delivered without undue delay and within 30 days of the contract being concluded. Where delivery is late, you retain the applicable rights to require delivery within an additional reasonable period or cancel and receive a refund. An additional period is not required where the law permits immediate cancellation, including where we refuse delivery or an agreed delivery deadline was essential.

Address details and collection orders

Check your delivery address, email address and telephone number before ordering. If you notice an error, email contact@slabers.com as soon as possible. We will check whether the details can still be amended.

For locker or collection-point delivery, follow the carrier’s collection instructions and the collection period stated in its notification.

If delivery fails or a parcel is returned, contact us to arrange the next steps. Any proposed redelivery charge will be explained and agreed in advance. We assess the circumstances individually, and this does not limit statutory cancellation or refund rights.

Missing or damaged parcels

We package cards and collectibles with appropriate protection. For shipments arranged through a carrier we offer, Slabers remains responsible for the goods until you, or a person you nominate other than the carrier, take physical possession.

If your parcel is missing, arrives damaged or has missing contents, email contact@slabers.com with your order number and details of the issue. Photographs of the parcel, label and affected items can help. Keep the packaging where possible while we investigate.

If tracking says “delivered” but you have not received the order, let us know. Check the stated delivery location and with anyone who may have accepted it for you. A delivery scan alone does not automatically settle a disputed delivery.

We will raise relevant enquiries with the carrier and explain the appropriate resolution. You do not need to manage the carrier claim alone. Investigations do not remove your consumer rights or extend statutory deadlines.